Our approach – aligning people, processes and data for meaningful transformation

At Gradient, we don’t treat ERP and business system projects as IT exercises – they are business change initiatives.

That’s why our consultancy approach draws on the well-established People, Process, Technology framework – a proven model for sustainable digital transformation and business success.

At Gradient, we focus on three core elements – People, Process, and Data – enabled by technology. Whether you’re selecting a new ERP system, upgrading an existing one, or driving broader change, we help ensure your strategy, operations and people are aligned at every step.

By aligning people, optimising processes, and unlocking the power of data through fit-for-purpose systems, organisations can drive meaningful, measurable progress.

People

Change doesn’t start with software. It starts, and continues with people.

From boardroom to shop floor, your team will make or break your ERP project. We work with you to engage stakeholders, empower users, and embed a culture of collaboration, ownership, and readiness for change. We help you:

  • Identify the people, skills, knowledge, experience, and capabilities essential to success, from leaders to frontline users

  • Build engagement early to secure buy-in and reduce resistance

  • Work with vendors to ensure training is clear, relevant and role-specific, and ensure users understand what their role will look like post-go-live

  • Manage time and effort demands on key individuals to avoid burnout

  • Develop a culture that embraces change, to build accountability, resilience and change confidence

Process

Systems should enhance your processes – not expose their weaknesses.

A poor process, digitised, is still a poor process. We work with you to map current processes, challenge outdated assumptions, and design future-state workflows that support performance, compliance, and growth. We will help you:

  • Map and analyse your current end-to-end business processes

  • Define what ‘good’ looks like – including handoffs, roles, and cycle times

  • Remove duplication, bottlenecks, and inefficiencies

  • Document, standardise and train on new processes

  • Build continuous feedback and improvement mechanisms

Data

Data is the thread that connects people, processes, and systems – and it’s critical to unlocking the full value of ERP.

From informed decision-making to automation and compliance, quality data fuels progress. We help you treat data as a strategic asset from day one. We help you:

  • Assess the quality, structure, and ownership of your existing data
  • Define the data required to support your future-state processes and reporting needs
  • Identify gaps, inconsistencies, and risks in legacy or siloed systems
  • Support data migration planning, cleansing and governance
  • Embed best practices for maintaining data accuracy, visibility, and accessibility across the ERP lifecycle

These organisations chose our ERP consulting services to bring clarity, governance, and measurable outcomes to complex system decisions.

“At the end of the selection process, when we presented to the board, they asked me to pass on thanks to all involved for the thoroughness and professionalism with which the project was handled.”

Neil Douglas

Natural Power

“Having carried out an initial search for an ERP solution ourselves we felt that we lacked the experience to make an informed decision, aware that we have very complex and varied requirements. Gradient helped to point us towards key software on the market that were potentially relevant and helped to highlight key issues on which we could base our decisions.”

Westgate

“Employing Gradient for the selection process not only saved us an enormous amount of time but also gave us that confidence that our system was being selected by experienced consultants and that when we reached our final decision we could rest assured it was the best use of our investment. Overall the benefit of having unbiased technical knowledge and selection advice proved invaluable.”

Brook South

Kaydee Blinds

“Gradient provided an objective, professional and high quality service across the wide ranging services they provided. The projects where demanding with diverse internal requirements but the team established excellent working relationships with staff which was vital for the projects to succeed.”

Malcolm Worthington

M&I Materials

“Having carried out an initial search for an ERP system we were unable to distinguish between a long list of system vendors. Gradient Transforming enabled us to identify our detailed requirements, and how each system would cater for them. This resulted in an expedient process that allowed us to hit our incredibly tight deadlines.”

Tim Byrne

CN Creative

“The implementation was successful, and one of the smoothest I have been involved in. Andrew (from Gradient) was Project Manager and liaison between our Process Owners, K3 (supplier) and other 3rd Party suppliers, his attention to detail and hard work proved invaluable.”

Paul Bacon

Finlays

“We relied heavily on Gradient for managing all aspects of the implementation. It allowed our IT department and staff to get on with their day jobs with minimum disruption. Without Gradient we couldn’t have done it.”

Chris Taylor

Charente

“Gradient greatly assisted and sped up our process to find a suitable partner to work with. They had extensive knowledge of the marketplace within our given field and helped enormously in pulling together our scoping document and running the selection process with our steering committee. We believe we’ve found the right partner to work with going forward and it was only by using their input where we able to get to this solution so quickly.”

Joel Rosenblatt

Buoyant Upholstery

“We highly recommend Gradient to any company who may be daunted by the thought of making a significant investment in an ERP system and perhaps making the wrong decision. Gradient helped Auto Marine make the right decision.”

Amy Bryant

AMC

“We gained new ideas on managing and reporting on projects due to Pete’s involvement. His technical expertise meant he could contribute to the project outside of the initial scope of governance which added to the quality of the team overall”.

Mick Hegarty

GBG

“We are appreciative of your efforts to help us find a suitable solution and the work undertaken forms a good starting point. Many thanks for your efforts on our behalf, we really appreciated your input very much during the process. Pragmatic and plenty of experience (which is a good mix).”

Chief Operating Officer

An industry-leading UK software and technical services provider

“The Gradient team worked quickly (time was of the essence as we had a renewal coming up of our existing CRM) and during the discovery day, quickly understood our requirements and were able to make a recommendation which will deliver a significant saving. Gradient has been a great find for Sentinel and their practical and cost effective approach was just what we wanted.”

David Barrett

Sentinel Performance Solutions