Gaps & Opportunities Analysis

Bridge the gap between where you are and where you want to be.

Every business has a vision for how its ERP and processes should perform. But over time, systems and workflows can drift away from those goals as technology evolves, markets change, and new business requirements emerge.

An ERP Gaps & Opportunities Analysis helps ensure your system stays aligned with your strategy, and should be carried out regularly to keep performance on track. By comparing your current state to your desired state, we deliver a practical, prioritised action plan to close the gap and unlock new value. When your ERP isn’t aligned with your business goals, you risk:

  • Under-utilising valuable resources, capital, or technology
  • Missing opportunities for automation and optimisation
  • Relying on manual processes that slow productivity

  • Making decisions without the right data at the right time

Our Gaps & Opportunities Analysis service gives you clarity on what’s holding you back and where you can get ahead.

What is a gaps & opportunities analysis?

A Gaps & Opportunities Analysis compares your organisation’s actual performance to its desired performance. By defining and analysing these differences, you can take targeted action to address shortfalls, unlock efficiencies, and capture untapped potential.

In ERP terms, this means understanding how well your system, processes, and people work together today – and identifying the changes needed to achieve your strategic objectives.

An ERP Gaps & Opportunities Analysis identifies inefficiencies, uncovers opportunities, and delivers a clear action plan.

The benefits

  • Clarity – See exactly where you are now vs. where you want to be
  • Efficiency – Reduce duplication, delays, and manual work
  • Value – Maximise ROI from your current ERP investment before considering change
  • Confidence – Make decisions based on evidence, not assumptions
  • Sustainable improvement – Build processes and capabilities that support long-term growth

Who it’s for

It’s particularly relevant if you:

  • Have an ERP system in place but suspect it’s underperforming
  • Are planning a process improvement project and need a baseline
  • Want to assess whether to optimise, upgrade, or replace your ERP
  • Are preparing for business growth, diversification, or change

You get clear, prioritised insights you can act on immediately.

How it works – our six-step approach

  • Define your scope – Decide which business processes, functions, and outcomes to review, based on your strategic goals, customer needs, compliance requirements, and available resources.
  • Define your current state – Review your ERP configuration, workflows, integrations, reporting, and performance against real-world usage and stakeholder feedback.
  • Clarify your goals – Align desired outcomes with your business strategy, setting measurable success criteria.
  • Identify the gaps – Pinpoint where processes, capabilities, or technology are underperforming or misaligned.
  • Map the opportunities – Highlight quick wins and strategic improvements that will deliver the most impact.
  • Implement and monitor – Provide an actionable roadmap with priorities, timelines, and metrics so you can track progress and sustain improvements.

Gradient’s gaps and opportunities analysis service pinpoints inefficiencies, risks, and missed opportunities in your operations, helping you prioritise improvements with the greatest business impact.

Helping businesses transform since 1997

Customer focused

Your success is our priority. Whether you’re planning an ERP project or navigating system challenges, we’re here to support you every step of the way.

Experienced

Every engagement is led by senior consultants who have decades of experience delivering ERP solutions to organisations across multiple industries.

Collaborative

We work for you, not for system vendors. We collaborate closely with any vendors or partners to keep objectives clear, delivery accountable, and your project on track.